Tidbyt Support
Tidbyt Support

The app can’t find my Tidbyt

Step One

Make sure you have bluetooth permissions granted and service enabled.

iOS

Ensure Bluetooth is enabled:

Settings > Bluetooth
Settings > Bluetooth

Ensure new Bluetooth connections are allowed by ensuring the Bluetooth icon is blue:

Swipe down from the home screen
Swipe down from the home screen

Ensure Tidbyt has permission to use bluetooth:

Settings > Privacy > Bluetooth
Settings > Privacy > Bluetooth

Android

⚠️
On Android, we require location services to be enabled in order to scan for Bluetooth devices.

Ensure Bluetooth is enabled:

Swipe down from the home screen
Swipe down from the home screen

Ensure location services are enabled (labeled Location below):

Swipe down from the home screen, then pull bottom down further
Swipe down from the home screen, then pull bottom down further

Ensure Tidbyt has permission to use location services:

Settings > Privacy > Permission manager > Location
Settings > Privacy > Permission manager > Location

Step Two

Try moving physically closer to your Tidbyt. Ensure your mobile phone is within 1-3 feet of your Tidbyt and try to set it up again.

Step Three

If you tried all of the steps above and still cannot setup your Tidbyt, please reach out to support@tidbyt.com with as much information as you can provide.

Things that will be useful to us:

  • The email address you used to sign into Tidbyt (or that’s associated with your Gmail or Apple account)
  • The brand and model of your cell phone
  • The operating system version of your cell phone
  • A screenshot of the mobile app when the setup fails
  • A photo of your device when the setup fails.