Tidbyt Support
Tidbyt Support

My Tidbyt can’t connect to Tidbyt servers

Step One

Ensure other devices on your network can connect to the internet. For example, make sure you can load google.com on your laptop or tablet connected to the same Wi-Fi network.

Step Two

Check status.tidbyt.com and ensure all boxes are green. It should look something like this:

image

Step Three

Move your Tidbyt physically closer to your Wi-Fi router. Start approximately 1-3 feet away and see if that works.

If you are using a mesh Wi-Fi system, start with your Tidbyt near your main access point. Try to setup your Tidbyt in this location.

Step Four

If you tried all of the steps above and still cannot setup your Tidbyt, please reach out to support@tidbyt.com with as much information as you can provide.

Things that will be useful to us:

  • The email address you used to sign into Tidbyt (or that’s associated with your Gmail or Apple account).
  • The brand and model of your Wi-Fi router.
  • A screenshot of the mobile app when the setup fails.
  • A photo of your device when the setup fails.